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  • What is VECTOLIA?
    VECTOLIA is a curated design shop offering high-quality digital graphics, illustrations, and creative resources for personal and commercial projects. All products are instantly delivered as digital downloads via our official Etsy shop: vectoliacom.etsy.com.
  • Do you sell physical products?
    No. VECTOLIA is 100% digital. All products are available as downloadable files immediately after purchase. No physical items will be shipped.
  • Why do you sell on Etsy?
    Although we have a fully functional e-commerce platform here at vectolia.com, as a newly launched design provider, we’ve chosen Etsy for the time being to ensure your trust and security. Etsy’s global reputation as a safe and reliable marketplace allows new customers to shop with confidence while we continue building direct customer relationships.
  • Are your designs original?
    Yes. All files available at VECTOLIA are original works created by our in-house graphic designer and artist. Every item is carefully crafted with licensing clarity and creative use in mind.
  • Can I use your designs commercially?
    Yes, all listings clearly state whether personal and/or commercial use is permitted. Unless otherwise noted, standard listings include a commercial license for small business use up to 500 physical end products. If you plan to create more than 500 units, you can simply re-purchase the design to extend your usage allowance by another 500 units. There’s no need for a separate extended license. Please note: Our files may not be resold, distributed, or shared in their original or modified form as digital products under any circumstances.
  • Can I resell your designs as-is or modify and resell them?
    No. Redistribution, reselling, sharing, or giving away our files—either in original or modified form—is strictly prohibited, whether for free or for profit. You may use our graphics to create finished physical products for sale (e.g. stencils, decals, t-shirts, stickers, mugs) but not to create digital products for resale.
  • What if I’m unsure about how I can use a file?
    Reach out to us anytime via Etsy messages or through the contact form. We’re happy to clarify use cases before or after your purchase.
  • How do I download my files?
    Once your payment is confirmed, your files will be available for instant download via your Etsy account. Simply go to: Etsy.com > Your Account > Purchases and Reviews > [Download Files]
  • What file formats are included?
    Unless stated otherwise, your purchase will include the design in the following formats: SVG – compatible with Cricut, Silhouette, Brother ScanNCut and other cutting machines, or with programs such as Adobe Illustrator PNG (transparent background, 300dpi) – perfect for print-on-demand use like mugs, tote bags, t-shirts, etc. Easy to use in Canva JPG (300dpi) – high-quality flattened image to use with many programs and all printers PDF – print-ready document for easy viewing and use with some programs Some listings may also include: A .zip file (for bundles or grouped content) A .txt file with extra links or instructions
  • How do I open ZIP files?
    ZIP files are compressed folders. Most computers have built-in tools to unzip them: Windows: Right-click the .zip and select Extract All Mac: Double-click the .zip to unzip automatically If you need a free utility, we recommend: Windows: 7-Zip Mac: The Unarchiver
  • Where can I find my downloads on mobile?
    Mobile browsers may limit access to files. For best results, use a desktop or laptop computer to download and unzip files. Etsy also recommends downloading files through a web browser, not the Etsy mobile app.
  • What if a file is missing or doesn’t open?
    If anything seems off, just message us via Etsy or fill out the form at vectolia.com/contact. We’ll respond quickly and make sure you get everything you need.
  • Can I return or exchange a file?
    Due to the nature of digital products, we cannot accept returns or exchanges. However, if you experience any issues with your files, we’re here to help. Please reach out and we’ll work to resolve it.
  • What if I purchased the wrong item by mistake?
    Unfortunately, instant download products are non-refundable once purchased and provided.
  • How can I get support?
    Send us a message through Etsy or reach out via our contact page. We typically respond within 48 working hours, often much sooner.
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